With the fundraising season winding down, we only had a few hiccups.
- Early in the season a DNS server at the hosting facility had some problems talking to the Internet which meant our servers couldn’t communicate to the Credit Card gateway. Our engineers diagnosed the problem and created a permanent solution. Since it was early in the season only a few customers and a few donations were affected. We sent emails to the affected customers explaining the problem and to the donors asking them to try again.
- While improving the email sending experience with an animated overlay, some customers experienced a bug in the code, the bug was fixed within a few hours of it being reported. In addition we increased the server timeout when sending emails.
Thank you to all of our loyal customers. Yes, because of you we had to make these upgrades, but without you we wouldn’t be here to help you and to help other schools with their fundraising needs.
Hopefully with the new upgrades, we should minimize future growing pains.
The FundMonkey Team