When sending emails some users would get concerned when the process took over a few minutes, so they would click the send button again, causing the system to send out a second or third set of emails causing extra load on the server resulting in a timeout followed by a “Server Script Error”.
In order to minimize these occurrences, we added an animated overlay that would confirm the sending of emails and spin until all the emails are sent. This process usually takes from 3 to 6 minutes depending on the quantity of participants and emails.
Some users were negatively affected by a bug in the new code and the problem was fixed within 12 hours of FundMonkey being made aware of the error. We apologize for any inconvenience or frustration this may have caused.